PAX A920 User Guide

This guide provides an overview of the PAX A920 payment terminal, including it configuration and operation. When you receive the PAX A920, these items are included in the shipping box:

PAX A920 payment terminal. There is a plastic protective cover on the battery included with new terminals that must be removed before first use.

Thermal paper roll for receipt printing

Power adapter (charger)

USB cable

Product manual

Charging the Device

You can charge the terminal by connecting it to a Windows computer using the USB cable or to an AC power supply.

Powering the Device On/Off

To power on/off the terminal, press the

Power

button on the right side of the terminal for 2 to 4 seconds, then release the button. The terminal will power on/off.

Wi-Fi Setup

Tap

Settings

on the terminal.

Enter the password to access settings. See PAX A920 FAQ for the default password.

Tap

Wi-Fi

to set up the Wi-Fi connection.

Replacing the Thermal Paper Roll

Open the paper roll cover on the back of the terminal by pulling the latch outward.

Before placing a new paper roll in the terminal, see the diagram in the compartment that shows the correct position for the paper roll. If the paper roll is inserted incorrectly, the printing function will not work properly.

Insert the new paper roll in the compartment.

To ensure correct operation, close the paper roll cover firmly.

PAXSTORE

PAXSTORE is a secure app store where you can find a list of value-added software applications provided by your payment providers.

All the applications available in PAXSTORE are approved by PAX to prevent the potential risk of security breaches. Unauthorized applications cannot be installed on the PAX A920 terminal. You cannot sideload an Android APK on the PAX A920.

To access PAXSTORE from the terminal, tap

PAXSTORE client

on the payment terminal. Although a credential is not required to log in, the device serial number must be registered in advance. If the Login failed, terminal (SN: xxx) has not been registered
error message displays when you attempt to access PAXSTORE, contact Customer Support.

To update the application, download it from PAXSTORE by clicking the green download button next to the application.

Note:
Do not update the BroadPOS P2PE directly from PAXSTORE. BroadPOS P2PE is a payment application through which the Payworks SDK communicates with the card reader.

Accepting Payments

You can accept payments with the point-of-sale application provided by your payment provider. The application should be pre-installed on your device. If not, you can go to PAXSTORE and install it. For assistance with any point-of-sale-related issues, contact your payment provider.