Manage Card Readers

You can manage card readers in the Gateway Manager, including attaching, detaching, activating, and deactivating them. In order to attach a card reader to a merchant, the reader must first be added to your Gateway Manager. Contact your account manager to have a card reader added to your app.

If you want to exchange a card reader, make sure to first detach the existing reader before you attach the new one, so that the terminal ID remains unaffected.

In the Gateway Manager, select the merchant from the list and click
Attach card reader
.
You can now choose the card reader from the drop-down menu. Look up the reader by entering its serial number. It will appear in a drop-down menu.
After you have found the card reader that you want to attach, click
Attach
. The merchant you selected can now use the attached card reader.
If you choose a card reader that is attached to a different merchant, that merchant will no longer be able to use the reader.

You can detach a card reader from a merchant in the Gateway Manager. For example: If a merchant is no longer using a card reader because is was lost, stolen, or returned; the card reader must be detached from that merchant.

If you want to exchange a card reader, make sure to first detach the existing reader before you attach the new one, so that the terminal ID remains unaffected.

In the Gateway Manager, select the merchant from the list and click
Detach card reader
.
Confirm the dialogue to detach the card reader. As a result:
The merchant can no longer use the reader. If the merchant tries to use the reader, an error message displays.
The reader can be attached to another merchant.

You can activate or deactivate a card reader in the Gateway Manager. Card readers that are lost, stolen, or damaged must be deactivated. Deactivated card readers cannot be used by merchants and cannot be attached to new merchants.

In the Gateway Manager, look up the card reader in the Card Reader section.
Go to
Edit Card Reader Information
.
Use the
Status
switch to activate or deactivate the card reader.
Click
Save Changes
save the new status of the card reader.