Troubleshooting

You can troubleshoot issues with the USB Serial Mode or Bluetooth connection, initiate a factory reset, restart the card reader, and manage tampered card readers.
Initiating a Factory Reset
Disclaimer:
Before doing a factory reset, select "Option 1, Power up as normal" or "Option 2, System restore." The first transaction processed after a factory reset can take 5-15 minutes, depending on how the card reader is connected and the internet connection.
In case you are having problems with a Miura card reader, you can do a factory reset. The Miura M010 reset button is located in a small hole on the upper side of the reader, next to the power button.
  1. Insert the tip of a straightened paper clip in to the reset button hole. The reset button is located in the hole next to the power button.
  2. Push the reset button using the paper clip.
  3. On the device, press "3" to select option "Total factory reset".
  4. Confirm your selection by pressing "ENT" (green).
  5. The card reader will perform a complete factory reset. This will take some minutes to complete.
Mounting the MIURA Drive While the USB Serial Mode is Enabled
  1. Insert the tip of a straightened paper clip in to the reset button hole. The reset button is located in the hole next to the power button.
  2. Hold down the number "9" key on the device and push the reset button with the paperclip.
  3. Connect the Miura M010 card reader to a PC via USB. After a while, a new drive called "MIURA" should appear.
Disabling USB Serial Mode
To disable USB Serial Mode, complete a factory reset.
Troubleshooting the Bluetooth Connection
To resolve problems with the Bluetooth connection to your Miura card reader:
  1. Check the pairing of the card reader with your Bluetooth connection (see below). If this does not solve the issue, see the next step.
  2. Restart the card reader and pair it with your Bluetooth connection. If this does not solve the issue, see the next step.
  3. Complete a factory reset and reconnect the card reader with your Bluetooth connection.
Pairing the Card Reader with Bluetooth on iOS / Android to Start a Transaction
To be used for processing a transaction, the card reader must be turned on, paired with your iOS device via Bluetooth, and not in sleep mode.
  1. Before starting a transaction, make sure the card reader is paired to your device).
  2. Turn on the reader by pressing the power button.
  3. Wake the card reader from the sleep mode by pressing any key.
  4. On iOS: Make sure the Bluetooth connection is active, which is indicated by the black Bluetooth symbol appearing next to the battery symbol on the device screen. The connection is usually automatic after you wake the reader from sleep mode. You can also manually activate the Bluetooth connection by tapping to select the card reader in your iOS device's Bluetooth settings, after the reader has left the sleep mode.
  5. Start a transaction.
Restarting the Card Reader
  1. Restart the card reader by holding down the power button for more than five seconds.
  2. Start the device again by pressing and immediately releasing the power button.
  3. Remove the card reader from the list of connected Bluetooth devices on your phone.
  4. Verify that the card reader is turned on and not in sleep mode (see above).
  5. Start a transaction.
Managing Tampered Card Readers
The Miura card reader has a tamper detection system to detect unauthorized manipulation of the reader hardware to, for example, eavesdrop on the PIN entered by the shopper). The detection system triggers when somebody tries to open the card reader's case or when the reader is dropped hard on to the floor.
When the tamper detection system is triggered, the Miura card reader screen will only display the "TAMPERED" prompt and will cease to function. If this occurs, contact your hardware provider to get the item replaced.