VX820 User Guide

Thank you for selecting the Verifone VX820! This guide will show you how to use the device.


Taking a Payment

All transactions are controlled directly from your Point of Sale software.

Click "Pay with Card" in your Point of Sale system to start a payment. Once the POS displays "Present card", ask the customer to present his/her card. Instruct the customer how to present his card: 

  • If the card has a chip, ask them to insert the card
  • If the card has no chip and a magnetic stripe only, ask them to swipe the card
  • If the card has contactless capability or the customer has a contactless enabled device such as an iPhone with ApplePay, ask them to tap it onto the VX820's display. 

Insert a card

To insert a chip card:

  1. Slide the card into the card slot with the chip forward and facing you.
  2. Do not remove the card until instructed to so on the display.                      

Swipe a card

To swipe a card:

  1. Position the card with the magnetic stripe facing away from you.
  2. Swipe the card across the magnetic stripe reader

Tap a card or a mobile device

To tap a card or a mobile device:

  1. Hold the card or the mobile device against the contactless antenna behind the display
  2. Once the four contactless lights are lit up and you hear a beep, remove the card

Check the result of a transaction and print a receipt

After a transaction, your Point of Sale system displays the result. The receipt printer prints the cardholder and the merchant receipt:

  1. Hand the cardholder receipt to the customer
  2. Check if the merchant receipt has a line to put a signature.
    1. If the merchant receipt has a signature line, hand the merchant receipt to the customer to obtain his or her signature.
    2. Make sure the customer's signature matches the signature on the card. In case the customer disputes the transaction, you will need to display the signature as proof.
    3. If the signature matches, store the receipt.
    4. If the signature does not match, ask the customer for another means of payment and reverse the transaction.

Reverse a Payment

A transaction can only be reversed on the day it was made. When reversing a transaction, the cardholder will not see any charges on his or her credit card statement.

To reverse a transaction, click "Reverse" in your Point of Sale software. The cardholder's card is not required for a reversal.

Refund a Payment

A Payment can be refunded if the goods are returned.

To refund a payment, initiate a return in your Point of Sale software, then select "Return on Card". Proceed as if taking a payment. The money will be refunded onto the card that's presented.

Abort a Transaction

There are two ways to abort an ongoing transaction:

  • Press the button labelled "Abort" in your Point of Sale System. 
  • Press the  button on your Verifone VX820.

A transaction cannot be aborted once the payment details have been sent to the cardholder's bank.

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