FAQ

How to turn the Verifone VX820 on?

Just connect the VX820 to a power source and it will boot up.

How to turn the Verifone VX820 off?

You need to disconnect it from the power source, there is no power off switch.

How to change the password? 

Enter the Engineering Menu by pressing the [YELLOW] and [1] keys at the same time. Enter  "12345678" as the password. Click on "Password" and enter the new one. Press the  [GREEN] Key to validate and exit the “Engineering menu” by pressing the [RED] key.

What if the reader show "Comms Error"?

This means that the Verifone VX820 could not connect to your network. Please verify your Ethernet settings here and set them again if necessary. If this does not help, restart the card reader.

How can I verify if the VX820 is reachable within the network?

Open a command line and run  telnet <ip> <port>. If the device is reachable, it will connect and show "Device powered on".

 

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