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How is the cardholder verification mode of a transaction determined?
This article explains how the customer verification method (CVM) of a transaction is determined.
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My transaction fails with a network error. How can I troubleshoot this?
First thing to do is to check if your internet uplink is intact and working as expected. Also make sure that you are not behind a proxy or infrastructure which employs deep packet inspection on all incoming/outgoing traffic.
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A transaction fails with reason "Accessory not whitelisted". What does this mean?
The card reader has not been attached to the merchant on the payworks platform. Use the Gateway Manager or API to attach the reader to the merchant.
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What does the error message "Gateway authentication failed" mean?
There is a problem with the merchant credentials (merchant identifier and merchant secret key) in your backend.
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How to interpret the status details of a transaction.
In the details of every transaction you will find status details. Find a list of the details with explanations and recommended action steps below.
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