How to refund a transaction in the gateway manager

You can use the gateway manager to refund transactions from your merchants.

Note: Acquirers have certain rules for refunds. See here for details.

IMPORTANT: A refund can not be undone. Once you have refunded a transaction in the gateway manager, your merchant will not receive the money from this transaction. If it already has been paid out to the merchant, it will be deducted from the funds that will be paid out to the merchant in the future.

To do a refund, do this:

Choose the "transactions
" tab on the left side.

Look up the transaction that you want to refund.

For every transaction you can see two parallel arrows on the right side. The color of the arrows indicates whether the transaction can be refunded (=blue arrow) or not (=grey arrow).

Click on a blue arrow to refund this transaction.

On the next screen you are asked to confirm the refund. Once you have clicked "refund
", the transaction will be refunded and the arrow's color will switch from blue to grey.

A new transaction with type "refund" will appear in the transactions
tab. In the transaction details you can find the transaction identifier, that you can use for retrieving the receipt details via API(see /node/105).