Retrieve Verifone Device Logs

If you don't have the passwords mentioned below, please refer to [email protected] or your Solution Consultant.

Please make sure that the Verifone USB Driver is installed. Whenthe device is connected via USB, it shouldshow up as "VX Gen 3 Terminal (COM9)" in the Windows Device Manager. If that is not the case, please refer to this article.

Reproduce the problem, then immediately enter Bootloader/OS mode on the Terminal by pressing "Enter + 7", then entering the bootloader password. The bootloader password is different from the engineering menu password.

Connect the reader via USB to the PC that will capture the logs

On the capturing PC, open up Putty (https://www.putty.org/)

Connect to the Device using Serial Connection (COM9, 115200 Rate)

Configure Putty to log all communication into a file (Session > Logging)

On the device, initiate log dumping by pressing "Clear + 4"

Wait while logs are being dumped

Restartthe device