How to interpret the status details of a transaction.

In the details of every transaction you will find status details. Find a list of the most common details with explanations and recommended action steps below.

APPROVED

Status Status Details Explanation Action Steps
APPROVED APPROVED Transaction has been approved. Payment was successful. Merchant can give out goods/services

 

PENDING

Status Status Details Explanation Action Steps
PENDING PENDING_WAITING_FOR_FINALIZATION Transaction is currently being processed and waiting for finalization Wait for finalization of transaction
PENDING PENDING_WAITING_FOR_PROCESSOR Transaction is currently being processed and waiting for bank Wait for finalization of transaction

 

DECLINED

Status Status Details Explanation Action Steps
DECLINED

DECLINED_PROCESSOR

Transaction not authorized by cardholder's issuing bank / acquiring bank.

Use another card. Usually the cardholder's (issuing) bank or the acquiring bank has more details why the transaction got declined.

DECLINED DECLINED_CARD_EXPIRED Card expired Use another card
DECLINED DECLINED_CARD_INVALID_SCHEME Card scheme not allowed Use another card with supported card scheme
DECLINED DECLINED_CARD_INVALID_PAN Invalid card Use another card
DECLINED DECLINED_CARD_STOLEN Card has been reported as stolen/lost. If possible, pick up card.
DECLINED DECLINED_PIN_WRONG

Cardholder entered wrong PIN or PIN entry not possible

Enter correct PIN / use another card
DECLINED DECLINED_PIN_WRONG_TOO_OFTEN Wrong PIN has been entered too often. Use another card
DECLINED

DECLINED_PROCESSOR_INCONSISTENT_STATE

We received a status from our processor that we did not expect. The transaction will be voided. Try again. If problem persists, contact support@payworks.com
DECLINED DECLINED_MALFORMED_REQUEST Our processor did not accept the format of the transaction that was sent. Try again. If problem persists, contact support@payworks.com
DECLINED DECLINED_MANIPULATION_SUSPECTED Transaction not possible, because the card might have been manipulated Use another card
DECLINED DECLINED_CARD_BLOCKED Card is not allowed Use another card
DECLINED DECLINED_INSUFFICIENT_FUNDS Card has insufficient funds Use another card
DECLINED DECLINED_TRANSACTION_FREQUENCY_EXCEEDED Merchant did too many transactions within a certain timeframe Merchant needs to wait until allowed
DECLINED DECLINED_CARD_LOST Card has been reported as lost and cannot be used anymore Use another card
DECLINED DECLINED_INVALID_SCHEME Card scheme not allowed Use another card with supported card scheme
DECLINED DECLINED_INVALID_AMOUNT Transaction amount is not allowed (too high or too low) Enter different (higher / lower) amount for transaction
DECLINED DECLINED_INVALID_CONFIGURATION The configuration data in the merchant's processing path is wrong Check merchant's processing path. Verify that terminal ID and merchant ID are correct.
DECLINED DECLINED_DUPLICATE_TRANSACTION Same transcation is already being processed Wait for completion of first transaction. Try again, if necessary.
DECLINED DECLINED_INVALID_WORKFLOW The requested function is not applicable for the referenced transaction. Try again. If problem persists, contact support@payworks.com
DECLINED DECLINED_PROCESSOR_CARD_EXPIRED Card expired Use another card
DECLINED DECLINED_PROCESSOR_REFUND_NOT_POSSIBLE Refund not possible (e.g. not allowed by bank or transaction already refunded) Try manual refund in Gateway Manager.
DECLINED DECLINED_PROCESSOR_TEMPORARILY_BLACKLISTED Transaction with this card temporarily not possible, due to too many tries Use another card
DECLINED DECLINED_AMOUNT_EXCEEDS_LIMIT Transaction amount exceeds card limit Use another card
DECLINED DECLINED_PROCESSOR_UNCAPTURED_CHARGES_NOT_SUPPORTED Pre-Authorization not supported by card. Use another card

 

ERROR

Status Status Details Explanation Action Steps
ERROR ERROR_SESSION_TIMEOUT The transaction session timed out after 15 minutes of inactivity. This is usually caused by connection problems after the transaction session has been started. Try again. If problem persists, contact support@payworks.com.
ERROR ERROR_PROCESSOR_INVALID_CONFIGURATION Configuration error at payment processor. This is usually either caused by wrong data (e.g. terminal ID, merchant ID) in the processing path or by data that has not been activated by the acquirer.

Verify data in processing path and make sure it has been activated by the acquirer.

Contact support@payworks.com.

ERROR ERROR_PROCESSOR_INVALID_FORMAT We received an invalid response from our processor. Try again. If problem persists, contact support@payworks.com.
ERROR ERROR_PROCESSOR_MISSING_SESSION We did not receive a session ID from our processor. Try again. If problem persists, contact support@payworks.com.
ERROR ERROR_PROCESSOR_INVALID_NONCE We did not receive the correct security key from our processor. Try again. If problem persists, contact support@payworks.com.
       
ERROR ERROR_PROCESSOR_FAILED_INCONSISTENT_STATE_UNRESOLVED

We experienced issues when voiding a transaction (for whatever reason, e.g. merchant aborted the transaction.

The transaction will be reviewed and voided manually if necessary. Afterwards, the status details will be changed to "_RESOLVED".

Try again. If problem persists, contact support@payworks.com.
ERROR ERROR_PROCESSOR_FAILED_INCONSISTENT_STATE_RESOLVED

We experienced issues when voiding a transaction (see status details "_UNRESOLVED") and have reviewed it manually.

The payment has been voided in any case.

Try again. If problem persists, contact support@payworks.com.
ERROR ERROR_PROCESSOR_CONNECTION_ERROR No response from acquiring bank received. Try again. If problem persists, contact support@payworks.com.
ERROR ERROR_PROCESSOR_PAYMENT_DETAILS_EXTRACTION_FAILED Configuration error at payment processor. Contact support@payworks.com.
ERROR ERROR_PROCESSOR_INVALID_PAYMENT_DETAILS Configuration error at payment processor. Contact support@payworks.com.
ERROR ERROR_PROCESSOR_MALFORMED_REQUEST Configuration error at payment processor. Contact support@payworks.com.
ERROR ERROR_PROCESSOR_TRANSACTION_ALREADY_IN_PROGRESS Same transcation is already being processed Wait for completion of first transaction. Try again, if necessary.
ERROR ERROR_PROCESSOR_CONNECTION_NO_RESPONSE No response from acquiring bank received. Try again. If problem persists, contact support@payworks.com.
ERROR ERROR_SERVER_UNAVAILABLE The transaction fails with a network error. See here for details.

 

ABORTED

Status Status Details Explanation Action Steps
ABORTED ABORTED_MERCHANT_ABORTED The merchant aborted the transaction -
ABORTED ABORTED_SHOPPER_ABORTED The shopper aborted the transaction -
ABORTED ABORTED_SHOPPER_REMOVED_CARD The card was removed too early (before the transaction has been finished) -
ABORTED ABORTED_PRESENT_CARD_TIMED_OUT Timeout, because cardholder did not present the card when prompted -

 

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