I am having problems with the Bluetooth connection to my Miura reader. What do I need to do?

In case you run into any problems with the Bluetooth connection to your Miura reader, try these steps:

Before a transaction

The card reader needs to be paired to your iOS device via Bluetooth, turned on and not in sleep mode, so that it can be used for a transaction:

  1. Before starting a transaction, make sure the card reader is paired to your device (see here).
  2. Turn on the reader by pressing the power button and wake the reader up from the sleep mode by pressing any key.
  3. On iOS: make sure the Bluetooth connection is active (the Bluetooth symbol next to the battery symbol is black). This usually happens automatically after you woke up the reader from sleep mode. You can also manually activate the Bluetooth connection by tapping the reader in your iOS device's Bluetooth settings, after the reader has left the sleep mode.
  4. Start a transaction.

Restart card reader

If this does not work, restart the card reader:

  1. Restart the card reader by holding down the power button for more than five seconds and start it up again by pressing and releasing the power button immediately.
  2. Remove the card reader from the list of connected Bluetooth devices on your phone.
  3. Go through the Bluetooth pairing process again (see here).
  4. Verify that the reader is turned on and not in sleep mode (see above).
  5. Start a transaction. 

Factory reset

Disclaimer: A factory reset can lead to a long update (5-15 minutes depending on how the reader is connected and internet connection) when performing the first transaction afterwards. Before doing a factory reset, please try option 1 (Power up as normal) and option 2 (System restore) first.

Should you still experience issues, do a factory reset with the card reader:

  1. Push the Reset Button (located in a small hole right next to the Power Button) with a paper clip.
  2. Press 3 to select option "Total factory reset".
  3. Confirm by pressing ENT (green [✔]).
  4. The card reader will perform a complete factory  reset. This will take some minutes.
  5. Remove the card reader from the list of connected Bluetooth devices on your phone.
  6. Go through the Bluetooth pairing process again (see here).
  7. Verify that the reader is turned on and not in sleep mode (see above).
  8. Start a transaction.

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