How can I send Android SDK logs to payworks support?

You can help our support team by attaching the output of the Android mPOS SDK to your email to support@payworksmobile.com.

Ask your fellow Android developer to open Android Studio. Execute a test transaction and grab the output in the 'Android' window of Android Studio. If he is a console ninja, he can also use 'adb logcat'. A useful log looks similar to this one:

03-02 18:42:50.561  27146-27146/io.mpos.testui I/mPOS﹕ [18:42:50.560]: +++++++++ mPOS version=2.3-SNAPSHOT (16)  debug build=false +++++++++
03-02 18:42:50.616  27146-27262/io.mpos.testui I/MiuraPaymentAccessory﹕ [18:42:50.616]: connecting to communication module
03-02 18:42:50.642  27146-27264/io.mpos.testui I/BluetoothDoctor﹕ [18:42:50.642]: discovered matching already bonded device=[00:02:72:C9:80:18] Miura 003353 serial=true
03-02 18:42:50.647  27146-27266/io.mpos.testui I/BluetoothDoctor﹕ [18:42:50.647]: BEGIN mConnectThread
03-02 18:42:50.650  27146-27266/io.mpos.testui I/BluetoothDoctor﹕ [18:42:50.650]: Trying to connect. device=[00:02:72:C9:80:18] Miura 003353 attempts=[1/3]
03-02 18:42:54.360  27146-27266/io.mpos.testui I/MiuraPaymentAccessory﹕ [18:42:54.359]: setting up device after reconnect
03-02 18:42:54.364  27146-27266/io.mpos.testui I/AbstractAccessory﹕ [18:42:54.363]: >>>>>010004D0FF0000...
03-02 18:42:54.367  27146-27266/io.mpos.testui I/BluetoothDoctor﹕ [18:42:54.367]: Trying to connect. device=[00:02:72:C9:80:18] Miura 003353 attempts=[2/3]
03-02 18:42:54.920  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:54.920]: <<<<< [6]
03-02 18:42:54.936  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:54.936]: >>>>>010012D0100000...
03-02 18:42:54.999  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:54.998]: <<<<< [6]
03-02 18:42:55.015  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:55.014]: >>>>>010004D0000000...
03-02 18:42:55.065  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:55.065]: <<<<<010039E1359F1E...
03-02 18:42:55.076  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:55.075]: >>>>>010004D0620000...
03-02 18:42:55.114  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:55.114]: <<<<<01000EE10ADFA2...
03-02 18:42:55.121  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:55.120]: >>>>>010004D0020000...
03-02 18:42:55.184  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:55.184]: <<<<<0100CCE181C7ED...
03-02 18:42:55.398  27146-27278/io.mpos.testui I/AbstractAccessory﹕ [18:42:55.398]: >>>>>01005DD2010080...
03-02 18:42:55.496  27146-27282/io.mpos.testui I/VolleyWrapper﹕ [18:42:55.496]: Starting request=GET url=https://test.payworks.io/v2/merchants/12345678-1234-1234-1234-123456789/readers
03-02 18:42:55.565  27146-27289/io.mpos.testui W/VolleyWrapper﹕ [18:42:55.564]: Request failed: com.android.volley.NoConnectionError: java.net.UnknownHostException: Unable to resolve host "test.payworks.io": No address associated with hostname [com.android.volley.toolbox.BasicNetwork.performRequest(BasicNetwork.java:157), com.android.volley.NetworkDispatcher.run(NetworkDispatcher.java:112)]
03-02 18:42:55.579  27146-27146/io.mpos.testui I/DefaultPaymentProcess﹕ [18:42:55.579]: acc checkupdate failure=SERVER_UNAVAILABLE(SERVER), info='     Check your internet connection     ', developerInfo='Service unavailable, error=java.net.UnknownHostException: Unable to resolve host "test.payworks.io": No address associated with hostname'
03-02 18:42:55.606  27146-27146/io.mpos.testui I/DefaultPaymentProcess﹕ [18:42:55.606]: acc disconnect

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