Until when can a transaction be refunded?
Until when can a transaction be refunded?
This depends on your acquirer, see this table:
Acquirer | Refund |
|---|---|
AMEX | Please contact your account manager |
Concardis | until 23:59 of the same day |
Credorax | always |
ICP | Please contact your account manager |
Elavon | Please contact your account manager |
Mercantile | Mastercard and Visa: until 90 days after the transaction Maestro and Visa Electron: until 19:00 of the same day |
Privatbank | Please contact your account manager |
SIX | the most recent transaction of the same day |
In case you need to refund an older transaction, contact
[email protected]with
the transaction details (transaction identifier, amount, timestamp
of original transaction).